Support included.
A support plan for managing equipment, addressing incidents, and working on root causes. Reference pricing in Chilean pesos.
Up to 10 positions
A solid foundation for stopping the habit of tackling everything at the last minute.
Up to 25 positions
For an operation requiring closer support.
50 positions or more · customized reach
Continuity and clear agreements for a more demanding infrastructure.
Net profits, plus VAT. For 26-49 positions or for special needs, we offer a customized plan. Coverage for emergencies, response times, and visits are subject to the written agreement.
| Need | Essential | Professional | Enterprise |
|---|---|---|---|
| Reference points | Up to 10 | Up to 25 | From 50 |
| Help desk and antivirus. | Included | Included | Included |
| Security and backup | Managed antivirus | EDR, firewall, and 3-2-1 backup. | According to the agreed-upon architecture. |
| Tracking | Monthly visit | Monthly executive report | Quarterly review with management |
| Service level. | Suitable schedule | Defined commitments in the proposal | Written Service Level Agreement |
Yes. The Essential plan covers up to 10 workstations, and it’s the most basic option. If you have 4 or 5 teams, the price remains the same because the cost is based on monitoring and the assistance desk, not on the number of workstations.
In Professional and Enterprise, monitoring only alerts are provided, with emergency support available on weekends. In Essential, support is available starting early Monday mornings.
No. We work with what you have, and we tell you what to replace and when, including the cost, in the monthly report.
The monthly plans include cancellation with a 30-day notice, as stated in the contract. Installations and projects are quoted separately. We do not offer or contract any services through this page.
The first step.
A 30-minute call, free of charge, to understand your operation.
Following that, a field diagnosis with defined priorities and a budget.
People, process, and support.
A clear initial contact. A written proposal. Agreed-upon next steps.
We discussed your needs and established goals, deliverables, deadlines, and costs within the proposal.
We agreed on responsibilities, stages, and the necessary information to move forward. The launch and training are defined according to the project.
We’ve agreed on the channels, times, and scope of the follow-up support, so you’ll know who to contact.
A written proposal outlining the scope, deliverables, stages, price, and terms. It also identifies any additional services you would like to include.
We’ve defined the contact channel, the hours of operation, and the scope of support within the proposal. This allows you to understand what kind of assistance your service offers and how to request help.
When defining the project, we reviewed what information is needed, who can access it, and how it will be shared. In software systems, we also agreed on the conditions for backup, preservation, and export.
Technology that supports your trust.
Your browsing on this website uses HTTPS/TLS to protect information during transmission.
Vercel, the provider of hosting for this website, documents the use of AES-256 encryption for data stored within its infrastructure.
Networks, systems, and integrations require their own specific security measures. We’ll work with you to define the scope of each project.
